Friction vs Security:
Designing Fraud-Safe User Journeys

Why attend this webinar

The biggest threat to customer loyalty isn't always fraud. Sometimes, it's the friction we introduce to prevent it. Customers experience:

• OTP fatigue
• Repeated KYC requests
• Step-up authentication during checkout
• Lengthy account recovery processes

At the same time, businesses are fighting fraud across every stage of the user lifecycle:

• Onboarding: Fake accounts, synthetic identities, trial abuse
• Login: Credential stuffing, account takeover (ATO)
• Transactions: Payment fraud, chargebacks, refund abuse
• Account Recovery: Social engineering, SIM swaps

The challenge isn't choosing between security and customer experience. It's applying friction only where risk exists. This fireside chat shall help you understand how to design fraud free user journeys.